Customer Survey Findings — Q2
- Source
- customer-survey-responses.csv · 180 rows
Responses
180
Avg. satisfaction
3.51 / 5
NPS
-11
Would renew
68%
Satisfaction by customer segment
Mean satisfaction score (1–5) per segment
Results by customer tenure
| Tenure | Responses | Avg. satisfaction | Would renew |
|---|---|---|---|
| <6 months | 57 | 3.23 | 54% |
| 6-24 months | 69 | 3.48 | 68% |
| 2+ years | 54 | 3.83 | 83% |
Key insight
Overall NPS is -11 with 68% renewal intent, but the segment gap is the real finding: Enterprise customers average 3.26 while Startup customers average 3.75. Longer-tenured customers score consistently higher — onboarding, not the product, looks like the pressure point.